Whitepapers
Whitepapers
Technical pieces on production-grade enterprise AI: full-length writing on the engineering problems behind real deployments.
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Retrieval-Augmented Generation (RAG)
How RAG works, where it fits, and where it doesn't.
A technical walkthrough of retrieval-augmented generation patterns for enterprise use cases. Covers when RAG is the right approach, when it isn't, and the engineering choices that determine whether a RAG system reaches production.
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Tier 0 Customer Support
Automating the first layer of customer support with AI, without losing the human layer.
A guide to designing Tier 0 (AI-automated) customer support that augments rather than replaces human agents. Includes the operational patterns that make Tier 0 stick rather than getting rolled back after a quarter.
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Conversational AI Platforms
Choosing and deploying a conversational AI platform in an enterprise environment.
A guide to the architectural and vendor decisions involved in standing up a conversational AI platform that fits enterprise security, governance, and integration constraints. Practical, opinionated, and grounded in actual deployments.