Blog · Topic
Conversational AI
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Revolutionising Tier 0 and Tier 1 Support with AI Virtual Assistants
How AI virtual assistants can power Tier 0 (self-service) and Tier 1 (basic) customer support, covering FAQs, knowledge bases, virtual assistants, and smart search.
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Chatbot Implementation: Our CTO's Blueprint for Success
CTO Ming Cheuk's six-step checklist for planning a chatbot project, from defining the underlying problem and choosing a platform to training the model, monitoring metrics, and maintaining the bot once it is live.
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12 Use Cases for Virtual Assistants that are Helping Businesses Drive Customer Satisfaction Around the World
A walkthrough of twelve real-world chatbot deployments, from Domino's pizza ordering to the University of Auckland's student service bot, showing how virtual assistants are reshaping customer support across industries.
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How AI Chatbots are Transforming Customer Support Services
Chatbots designed to relieve bottlenecks in customer support centres can drive incredible results for your business. Chatbots can take many forms and perform many tasks - have you considered all the available options?
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The Essential Chatbot Terminology You Need to Know
Chatbot terminology can be overwhelming for individuals without a technical background. This guide breaks down the concepts associated with this emerging customer service tool.
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Improving CX with AI automation: Six opportunities to delight your customers
The relationship between AI automation and improved customer experience cannot be understated - here are six ideas you can employ to improve CX through automation.
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Building Chatbots People Actually Want to Use: Customer Perspectives on Chatbots
With all the information on how to best build Chatbots, there's surprisingly little that tells us what customers actually think about them. This article will give you some insights on customer perspectives on Chatbots and how businesses can best facilitate their adoption.
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How Do I Choose a Conversational AI Platform?
Conversational AI is steadily becoming synonymous with great Customer Service. But with all the platforms available out there, how is your organisation supposed to choose the conversational AI platform that best suits your needs? In this blog, we go through the key aspects you need to look out for in your conversational AI journey.
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Human or Chatbot?
How to tell if you're talking to a chatbot or a human? We shed light on the different types of customer messaging support.
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Which chatbot platform should you use?
Unsure where to start with chatbots? We show you tools that can help you on your way.
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What are chatbots? How do we use them?
New to the world of chatbots? We talk about what makes chatbots work and how you might want to use them yourself.